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在AI代理时代，编排成为客户体验的新挑战Orchestration is the new challenge for CX in the age of AI agents

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以下内容为 AI 自动翻译，英文原文附后供参考。

摘要

随着企业越来越多地采用AI代理和自动化来提升客户体验（CX），一个重大挑战浮现：编排。尽管自动化一直是主要关注点，但组织现在意识到有效编排的关键需求，以确保AI解决方案与现有遗留系统的无缝集成。这一转变突显了创建共享上下文的重要性，以连接各个平台上的客户互动和数据，从而实现更具凝聚力和响应性的客户体验。

As enterprises increasingly adopt AI agents and automation to enhance customer experience (CX), a significant challenge has emerged: orchestration. While automation has been a primary focus, organizations are now recognizing the critical need for effective orchestration that ensures seamless integration of AI solutions with existing legacy systems. This shift highlights the importance of creating a shared context that connects customer interactions and data across various platforms, enabling a more cohesive and responsive customer experience.

要点

  1. 编排正成为部署AI代理的企业的关键关注点。

    Orchestration is becoming a key focus for enterprises deploying AI agents.

  2. 与遗留系统的集成仍然是许多组织面临的重大障碍。

    Integration with legacy systems remains a significant hurdle for many organizations.

  3. 跨平台的共享上下文对于增强客户互动至关重要。

    A shared context across platforms is essential for enhancing customer interactions.

为何重要

有效编排AI解决方案的能力可以显著改善客户体验和运营效率，使其成为企业需要关注的关键领域。

The ability to effectively orchestrate AI solutions can significantly improve customer experience and operational efficiency, making it a crucial area for businesses to address.

按谁的角度看

产品经理

产品经理应优先考虑编排策略，以确保AI实施提供无缝的客户体验，并与现有系统良好集成。

Product managers should prioritize orchestration strategies to ensure that AI implementations deliver a seamless customer experience and integrate well with existing systems.

开发者

开发者需要专注于构建灵活的集成解决方案，以促进AI代理与遗留系统之间的编排，从而提升整体系统性能。

Developers need to focus on building flexible integration solutions that facilitate orchestration between AI agents and legacy systems to enhance overall system performance.

学生与求职者

对于学生和求职者来说，理解编排在AI部署中的重要性可以在就业市场中提供竞争优势，因为企业寻求能够驾驭这些复杂集成的人才。

For students and job-seekers, understanding the importance of orchestration in AI deployments can provide a competitive edge in the job market, as businesses seek talent that can navigate these complex integrations.

覆盖来源

来源标题与摘录保留原文，以便核对与追溯。

  • VentureBeat AI

    Orchestration is the new challenge for CX in the age of AI agents

    Enterprises are rapidly deploying AI agents and automation across various channels, but many are struggling with integration into legacy systems. This has led to a shift in focus from automation to orchestration, emphasizing the need for a shared context that connects customer interactions and data across platforms.