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Square’s new kiosk lets you talk to AI for help with your order

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Summary

Square has launched an innovative ordering kiosk that integrates a touchscreen interface with an AI voice assistant, enhancing the customer experience during the ordering process. This new technology allows customers to engage in natural conversations with the AI, making it easier to inquire about menu items and make modifications to their orders in real-time. The kiosk aims to streamline the ordering process and improve customer satisfaction by providing immediate assistance and reducing wait times.

Takeaways

  1. Square's new kiosk combines touchscreen technology with an AI voice assistant.
  2. The AI assistant can understand and respond to customer inquiries about menu items.
  3. This innovation aims to enhance the ordering experience and improve efficiency.

Why it matters

The introduction of AI-driven kiosks represents a significant advancement in customer service technology, potentially transforming how businesses interact with customers and manage orders.

Read as

PMs

For product managers, this launch highlights the importance of integrating AI into customer-facing products to enhance user experience and operational efficiency.

Developers

Developers can explore the technical challenges and opportunities of building AI systems that can understand natural language and interact seamlessly with users in real-time.

Students & job seekers

Students and job-seekers should note that the rise of AI in customer service roles is creating new opportunities in tech and hospitality sectors, emphasizing the need for skills in AI and user experience design.

Covered sources

Source titles and excerpts stay in their original language for accuracy and traceability.

  • The Verge AI

    Square’s new kiosk lets you talk to AI for help with your order

    Square has introduced a new ordering kiosk that features a touchscreen and an AI voice assistant, allowing customers to interact naturally while placing orders. The kiosk is designed to understand menu items and respond in real-time to customer inquiries and modifications.