# Rival AI agents, Instinct and Meta's Muse, both add the ability to make calls

Published: 2026-09-17 · Updated: 2026-09-17 · Category: Product Launch

Source page: https://www.sipply.dev/story/rival-ai-agents-instinct-and-metas-muse-both-add-the-ability-c4f7b786 · 中文: https://www.sipply.dev/zh/story/rival-ai-agents-instinct-and-metas-muse-both-add-the-ability-c4f7b786

## Summary

Instinct and Meta's Muse have both launched new features that enable their AI assistants to make phone calls, marking a significant enhancement in their capabilities. Instinct's feature, named Instinct Concierge, is tailored for high-touch tasks, allowing users to delegate more complex interactions. Meanwhile, Muse is responding to user demand by rolling out its calling capability, indicating a shift towards more interactive and user-friendly AI solutions. This development highlights the competitive landscape of AI assistants, where functionality and user experience are becoming key differentiators.

## Key takeaways

- Both Instinct and Meta's Muse are enhancing their AI assistants with new calling capabilities.
- Instinct Concierge focuses on high-touch tasks, indicating a niche approach to AI assistance.
- Meta's Muse is responding directly to user feedback, showcasing the importance of user-driven development.

## Why it matters

The introduction of calling features in AI assistants signifies a move towards more interactive and practical applications of AI technology, potentially reshaping how users interact with these tools.

- **Product managers:** Product managers should note the importance of user feedback in feature development, as seen with Muse's rollout, and consider how enhanced functionalities can improve user engagement.
- **Developers:** Developers should focus on building robust communication capabilities into AI systems, as the demand for more interactive features like calling is likely to grow.
- **Students and job seekers:** For students and job-seekers, understanding the evolution of AI capabilities, such as voice interaction, can provide insights into future job opportunities in AI development and user experience design.

## Sources

- [Rival AI agents, Instinct and Meta's Muse, both add the ability to make calls](https://techcrunch.com/2026/09/17/rival-ai-agents-instinct-and-metas-muse-both-add-the-ability-to-make-calls) (TechCrunch AI, 2026-09-17)

## 中文

### 竞争AI助手Instinct和Meta的Muse均新增拨打电话功能

Instinct和Meta的Muse均推出了新功能，使其AI助手能够拨打电话，标志着其能力的显著提升。Instinct的功能名为Instinct Concierge，专为高接触任务设计，允许用户委派更复杂的互动。同时，Muse响应用户需求推出拨打电话功能，表明其向更互动和用户友好的AI解决方案转变。这一发展突显了AI助手的竞争格局，功能性和用户体验正成为关键差异化因素。

**要点：**

- Instinct和Meta的Muse均通过新拨打电话功能增强其AI助手。
- Instinct Concierge专注于高接触任务，表明其对AI助手的细分市场策略。
- Meta的Muse直接响应用户反馈，展示了用户驱动开发的重要性。

**为什么重要：** AI助手中拨打电话功能的引入标志着向更互动和实用的AI技术应用的转变，可能重塑用户与这些工具的互动方式。

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