# Orchestration is the new challenge for CX in the age of AI agents

Published: 2026-08-26 · Updated: 2026-08-26 · Category: Other

Source page: https://www.sipply.dev/story/orchestration-is-the-new-challenge-for-cx-in-the-age-of-ai-1e9aa6f1 · 中文: https://www.sipply.dev/zh/story/orchestration-is-the-new-challenge-for-cx-in-the-age-of-ai-1e9aa6f1

## Summary

As enterprises increasingly adopt AI agents and automation to enhance customer experience (CX), a significant challenge has emerged: orchestration. While automation has been a primary focus, organizations are now recognizing the critical need for effective orchestration that ensures seamless integration of AI solutions with existing legacy systems. This shift highlights the importance of creating a shared context that connects customer interactions and data across various platforms, enabling a more cohesive and responsive customer experience.

## Key takeaways

- Orchestration is becoming a key focus for enterprises deploying AI agents.
- Integration with legacy systems remains a significant hurdle for many organizations.
- A shared context across platforms is essential for enhancing customer interactions.

## Why it matters

The ability to effectively orchestrate AI solutions can significantly improve customer experience and operational efficiency, making it a crucial area for businesses to address.

- **Product managers:** Product managers should prioritize orchestration strategies to ensure that AI implementations deliver a seamless customer experience and integrate well with existing systems.
- **Developers:** Developers need to focus on building flexible integration solutions that facilitate orchestration between AI agents and legacy systems to enhance overall system performance.
- **Students and job seekers:** For students and job-seekers, understanding the importance of orchestration in AI deployments can provide a competitive edge in the job market, as businesses seek talent that can navigate these complex integrations.

## Sources

- [Orchestration is the new challenge for CX in the age of AI agents](https://venturebeat.com/orchestration/orchestration-is-the-new-challenge-for-cx-in-the-age-of-ai-agents) (VentureBeat AI, 2026-08-26)

## 中文

### 在AI代理时代，编排成为客户体验的新挑战

随着企业越来越多地采用AI代理和自动化来提升客户体验（CX），一个重大挑战浮现：编排。尽管自动化一直是主要关注点，但组织现在意识到有效编排的关键需求，以确保AI解决方案与现有遗留系统的无缝集成。这一转变突显了创建共享上下文的重要性，以连接各个平台上的客户互动和数据，从而实现更具凝聚力和响应性的客户体验。

**要点：**

- 编排正成为部署AI代理的企业的关键关注点。
- 与遗留系统的集成仍然是许多组织面临的重大障碍。
- 跨平台的共享上下文对于增强客户互动至关重要。

**为什么重要：** 有效编排AI解决方案的能力可以显著改善客户体验和运营效率，使其成为企业需要关注的关键领域。

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